• Do you sometimes lack clarity about exactly why you do your job?
  • Are you clear on what experience you deliver to your customers?
  • Want to know how to build empathy with your customers so that the experience is more positive for both of you?
  • Would you like to empower others to deliver amazing customer experiences?


Defining your purpose for doing what you do at work is incredibly beneficial – especially in a customer-service environment. Being able to link your specific purpose to your customer’s reason for interacting with you enables you to positively influence the outcome for both parties. In this workshop, you’ll learn how to identify what your internal and external customers need from you, and how to meet those needs. Using our Customer C.A.R.E model, you’ll discover how to create a positive customer-service experience that drives loyalty and enhances commercial outcomes.


Topics covered:

  • Your purpose at work
  • Walk in your customers shoes – what experience do you deliver?
  • Developing greater relatedness and communication skills
  • How to empower others to be at their best


  1. Clarity of purpose in your working role
  2. Tools for effective questioning, improved listening and rapport building
  3. How to enable others by setting and agreeing clear expectations


Our approach:
GoldMind workshops are designed to enable and empower participants and their organisations to succeed. We integrate proven brain science methodologies before, during and after the workshop so that new learnings are retained and supported back at the workplace. Our highly engaging and welcoming delivery lifts each participant to switch on, be involved and learn at their best. It’s in this way that workplace application is maximised and sustainable results are achieved.

Who should attend:
This program is designed for new and existing leaders who want to develop their leadership skills and personal profile to successfully lead a team and generate business results.

Connect with us


Whether you already know
how we can help you or you’re not sure what you need,
talk to us today and we’ll work with you to bring out the best in your people.